Terms And Conditions | Surefire Gardening

TERMS AND CONDITIONS

[Latest update 17/05/2026]

1. Definitions

“Contractor” refers to Surefire Gardening, Lloyd Elliot Emsen Bate, AKA Lloyd Repton

“Customer” refers to the person, company, landlord, tenant, managing agent, or organisation requesting services.

“Works” refers to all gardening, maintenance, hedge cutting, lawn care, green waste removal, and related services agreed between the Contractor and Customer.

“Tonne bag” refers to the type of bag used to handle large volumes of materials and is NOT a unit of measurement in this context.

“PPE” refers to Personal Protective Equipment

2. Services Provided

The Contractor provides Gardening and Maintenance services including but not limited to:

Lawn mowing
General garden tidying
Hedge cutting
House plant care
Garden maintenance
Plant installation
Installation of mulch or soil
Green waste removal

The Contractor does not provide:

Tree surgery/ maintenance
Landscaping
Fencing
Application of Glyphosate based Weed Killers

Other jobs may include

Shed and fence painting
DIY style help such as hanging pictures or mounting shelving
General help and advice where skills and knowledge are applicable

The Contractor reserves the right to refuse work deemed unsafe, unsuitable, or beyond the agreed scope.

The Contractor may subcontract works where necessary. Any subcontractors used will be suitably competent and insured.

3. Quotations

All quotations are fixed-price quotations unless otherwise stated.

Quotations remain valid for 14 days from the date issued.

Quotations are based upon visible site conditions at the time of inspection.

Hidden waste, access restrictions, unforeseen obstructions, excessive overgrowth, concealed hazards, or other unexpected conditions may result in additional charges.

Any additional work or variation to the agreed works will be discussed with the Customer before proceeding wherever reasonably possible.

Verbal or written acceptance of a quotation or a paid deposit constitutes acceptance of these Terms and Conditions.

4. Deposits

For larger works, deposits from 25% to 50% may be required prior to commencement.

Deposits may become non-refundable where:

Materials have been purchased
Labour or subcontractors have been booked
Works have commenced
Customer Cancellation

Refunds are issued at the Contractors discretion.

5. Payment Terms

Payment is due on the day of completion of works unless otherwise agreed in writing.

Accepted payment methods:

Cash
Bank transfer

Invoices are issued to Commercial Clients as standard.

Invoices can be issued to Residential Clients upon request.

Invoices must be paid within 14 days of issue.

Please Include either the invoice number or customer address in the Reference.

Payment to be made within 14 days of issuance.

Any late payments will accrue statutory interest of 8% plus The Bank of England base rate under The Late Payments of Commercial Debts Act.

The Contractor reserves the right to suspend or refuse future works where invoices remain unpaid.

All materials supplied remain the property of the Contractor until paid for in full.

6. Waste Removal

Green waste removal is included only where specifically agreed.

Standard waste charges;

Up to one tonne bag per labour hour, where charged [£25] per hour.
Additional tonne bags charged at [£5] per bag.
One off jobs have waste costs factored however unforeseen growth or unscheduled work may include further charges.

Large logs, tree stumps, wood, rubble, soil, hardcore, or any type of waste that doesn’t constitute ‘green waste’ may incur additional charges or may not be removed at the discretion of the Contractor.

Unless otherwise agreed, all removed waste becomes the property of the Contractor for lawful disposal.

Customers may request to retain cuttings, logs or any kind of waste.

7. Customer Responsibilities

The Customer agrees to:

Provide safe and reasonable access to the property.
Unlock gates and provide necessary entry permissions.
Inform the Contractor of hidden pipes, cables, irrigation systems, drains, or hazards.
Keep children and pets away from active work areas and machinery.
Remove excessive pet waste where reasonably requested.

The Customer remains responsible for disclosing fragile items, unstable structures, or hazardous conditions.

Where access is blocked or unsafe, the Contractor reserves the right to rearrange works or charge for lost time where applicable.

8. Access to Property

Where agreed in advance, the Customer gives authority to the Contractor to enter the property in the Customer’s absence for the purpose of carrying out the agreed works.

The Contractor will take reasonable care while accessing the property.

9. Weather & Scheduling

The Contractor will normally continue works in standard weather conditions.

The Contractor reserves sole discretion to postpone, suspend, or rearrange works in cases of severe weather, unsafe conditions, illness, equipment failure, or other circumstances beyond reasonable control.

Where works are postponed, rearrangements will be discussed with the Customer at the earliest reasonable opportunity.

Recurring maintenance schedules may vary due to seasonal demand or weather conditions.

10. Cancellations

Customers must provide at least 24 hours’ notice for cancellations wherever possible.

Cancellation fees may apply at the Contractor’s discretion where:

Short notice is given
Materials have been ordered
Labour time has been reserved
Travel has already commenced

11. Commercial, Landlord & Tenant Work

For landlord or letting-related works, the contracting party shall be the individual or organisation instructing the work unless otherwise agreed in writing.

The Tenant will inform the Contractor they are not the home owner and will not ask for works with out informing the Landlord.

The Contractor accepts no responsibility for disputes between landlords, tenants, agents, or third parties regarding payment or permissions.

eg. a Landlord is the Customer, the Tenant does not have authority to change the specifications of the job or ask for further work.

12. Damage & Liability

The Contractor holds Public Liability Insurance.

The Contractor will take reasonable care when carrying out works.

The Contractor shall not be liable for:

Pre-existing defects
Weak or rotten fencing
Aged paving
Hidden underground services
Structural weaknesses not reasonably visible
Damage caused by undisclosed hazards
Natural plant failure due to weather, pests, disease, drought, flooding, or poor maintenance

Where accidental damage occurs, the Contractor will discuss reasonable repair or rectification options with the Customer.

The Contractor’s liability shall not exceed the value of the works carried out under the relevant contract.

Customers must provide the Contractor reasonable opportunity to inspect and rectify any alleged defects before arranging third-party repairs.

13. Guarantees

Workmanship is guaranteed for a period of 5 years from completion.

Plants and grass installations are guaranteed for 12 months subject to proper care and maintenance.

Guarantees are void where failure results from:

Lack of watering
Poor soil conditions
Extreme weather
Pests or disease
Neglect
Third-party interference
Improper maintenance

Guarantees apply only to the original Customer and are non-transferable.

14. Health & Safety

The Contractor reserves the right to refuse or stop works where conditions are unsafe.

Customers must ensure children, pets, and vulnerable persons remain clear of active machinery and work areas.

The Contractor may use petrol or electric equipment that creates reasonable noise, vibration, dust, or emissions during normal working hours.

The Contractor will wear appropriate PPE.

15. Photographs & Marketing

The Contractor may request permission to take before-and-after photographs of completed works.

Photograph or video may be used for marketing, website, or social media purposes only, with Customer consent.

Customers must inform the Contractor of any CCTV or recording systems operating on site where required under applicable data protection laws.

16. Complaints

Any complaints should be raised directly with the Contractor as soon as reasonably possible.

The Contractor will be given reasonable opportunity to inspect and rectify any issues before third-party repairs or claims are pursued.

17. Seasonal Charges & Additional Costs

The Contractor reserves the right to apply:

Minimum call-out charges
Fuel surcharges
Weekend or out-of-season pricing adjustments

This may apply particularly during December and January or for distant locations.

Any such charges will be communicated before works commence where reasonably possible.

18. Force Majeure

The Contractor shall not be liable for delays or inability to perform works due to circumstances beyond reasonable control including but not limited to:

Severe weather
Illness
Vehicle breakdown
Supply shortages
Government restrictions
Utility failures
Third Party Material Delivery

19. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising shall be subject to the jurisdiction of the courts of England and Wales.

20. Contact Details

Business Name: Surefire Gardening

Contact Number: 07572078372

Email Address: lloydsurefiregardening@gmail.com